Welcome to LOMP.ai! Our platform connects buyers and sellers in unique ways, and we strive to create a community built on respect, trust, and fair interactions. To ensure that everyone has a positive experience, we ask that all users adhere to the following Community Guidelines.
These guidelines are designed to help foster a safe, respectful, and collaborative environment for all users, whether you're buying, selling, or simply browsing.
For Buyers
As a buyer, your role is crucial in maintaining the integrity and positivity of our community. Please follow these guidelines to ensure smooth and respectful interactions with sellers:
- Be Clear and Specific: When posting requests or searching for products, provide enough detail so sellers can easily understand your needs. The more precise you are, the more likely you are to find what you're looking for.
- Respectful Communication: Always communicate with sellers in a polite and professional manner. Be patient and courteous in your inquiries and responses.
- Fair Expectations: Understand that not all requests will be fulfilled immediately. Be respectful of the sellers' time and inventory, and manage your expectations accordingly.
- Protect Your Privacy: Do not share personal or sensitive information without consent. Keep your communication within the platform's secure messaging system.
- Report Inappropriate Behavior: If you come across any violations, such as fraudulent listings or harassment, please report it to us immediately.
For Sellers
As a seller, you are part of the backbone of our platform. We expect you to operate with professionalism, honesty, and respect for your buyers. Please adhere to the following guidelines:
- Accurate Product Listings: Ensure your product listings are honest and complete. Provide clear, accurate descriptions, including product condition, price, and shipping details.
- Honor Your Commitments: When a transaction is agreed upon, fulfill your obligations promptly. Ship products in a timely manner and keep buyers informed about the status of their order.
- Respectful Communication: Respond to buyer inquiries and concerns in a timely, respectful, and professional manner. Clear communication fosters trust and positive experiences for both parties.
- Legal Compliance: All products listed must comply with local laws and regulations, including intellectual property rights and consumer protection laws.
- Customer Service: Aim to provide excellent customer service. If an issue arises, handle it professionally and work to resolve disputes amicably.
- Report Inappropriate Buyer Behavior: If a buyer violates platform rules, engages in harassment, or acts inappropriately, please report it to our support team.
Enforcement
We take violations of these guidelines seriously. Depending on the severity of the violation, users who do not follow these guidelines may face account suspension, warnings, or removal from the platform. Our goal is to maintain a safe, welcoming space for all.
Contact Us
If you have any questions or need assistance, please contact us by email at info@vectornw.com.
Alternatively, you can visit our Contact Page for more information.